Refund & Cancellation Policy
1. Cancelling an order
- You can cancel an order free of charge before it is picked up from the store by the delivery partner.
- Once the order has been picked up, it cannot be cancelled, because the products are already on the way to you.
- If the store cannot accept your order, or no delivery partner is available, the order is cancelled and you are not charged.
2. Missing, damaged, wrong or expired items
If an item is missing, damaged, incorrect or expired, report it within 72 hours of delivery through the app or by contacting us at abhifitlife@gmail.com or +91 70496 56109, with your order ID and a photo where possible. After verification we will offer a replacement or a refund for the affected item.
3. Out-of-stock items
If an item you ordered is unavailable at the store, you are not charged for it. If you have already paid online, the amount for that item is refunded.
4. Refund timelines
| Payment method | Refund to | Timeline |
|---|---|---|
| UPI / cards / netbanking | Original payment method | 5–7 business days after approval |
| Cash on delivery | Bank account or UPI ID you share with us | 5–7 business days after approval |
The exact time to credit may depend on your bank.
5. Non-refundable cases
- Orders cancelled after pickup.
- Issues reported more than 72 hours after delivery.
- Items that were delivered as ordered and in good condition.
6. Contact
Refund queries: abhifitlife@gmail.com · +91 70496 56109